Your Questions Answered
What is Unroll.me?
Unroll.me is the easiest way to manage your inbox. Unsubscribe from unwanted email subscriptions, discover new ones and organize them all in one place.
What email clients do you support?
We currently support Outlook.com (including Hotmail, MSN, & Windows Live), Gmail, Google Apps, Yahoo! Mail, AOL Mail, and iCloud.
Which languages does Unroll.me support?
As of now, we only support English (US), but we will support other languages in the future.
Why can't I log in? (Gmail Only)
There are a couple of reasons you may not be able to log in to your account: You have not selected "Show in IMAP" in your Gmail settings. Your primary Gmail language is not set to "English (U.S.)". If you're not located in the U.S. or don't have English as your primary language, have no fear: we will support more languages and locations in the near future!
I just signed up. Where is my “Unroll.me” folder?
Your “Unroll.me” folder will appear once your first subscription email has been rolled up.
Why does Unroll.me request access to my contacts?
Unroll.me requests access to your contacts to make sure that you receive your Rollup email in your inbox and not in your spam filter.
Does Unroll.me store my login information?
Unroll.me takes its users privacy and security extremely seriously. We prefer not to have access to your login information. Whenever possible Unroll.me uses authentication services, such as Gmail's OAuth, to access its users data. However if authentication is not available in another form, Unroll.me takes exceptional care to protect the user login information it does have access to. In short, if you have a Gmail, Outlook.com or Yahoo account, we never have access to your login info. If you have a AOL, or iCloud account, we do. We're hoping these services release a public version of OAuth soon.
Why is my email client warning me of somebody using IMAP from another location?
We use IMAP as our connection to your mailbox — no need to worry!
How does Unroll.me access my email account?
To login, we use OAuth for the services that support it. For the others, we securely encrypt your password. To connect to your account, we use IMAP for all services.
What is the Rollup?
The Rollup is a digest that gives you an overview of all the subscriptions you receive each day. The Rollup will keep your inbox clean by organizing the subscriptions you receive into a daily digestible email.
What happens to subscriptions that I add to my Rollup?
The subscriptions you include in your Rollup will no longer be sent to your inbox. Rather, they are moved to the “Unroll.me” folder in your email client and can be found there at any time.
Why did I not get my Rollup today?
You will not get your Rollup on days that you didn't receive any email subscriptions.
Does the Rollup affect any of my existing filters or labels/folders?
No, all of your filters and labels will still work normally!
How do I sign up for Unroll.me?
To sign up for Unroll.me, go to our homepage and click on the Sign Up button in the upper-right corner.
How does the signup process work?
The signup process is quick and easy. Here's how it works: Click on the "Signup" button on the homepage. Type in your email address. Unroll.me will ask for limited access to your email address using OAuth for Gmail or username/password for all of the other services. After granting limited access, Unroll.me scans your inbox and compiles a list of your email subscriptions.This can take a few moments. Once the scanning process is complete, a list of your email subscriptions will be presented to you. You'll be able to edit them right away. That's it! Once you're done, begin enjoying the Unroll.me experience!
Viewing Your Rollup
How do I view a Rollup that I received in the past?
Simple! Click on the Archive button on your 'Rollup View' page to view Rollups that you have received in the past. We made it super easy.
Are there different ways to view the Rollup?
There sure are! There are two ways to view your Rollup: List View and Grid View. List View displays a simple list of your subscriptions for quick skimming. Grid View provides big gorgeous previews of your emails. You can select your preferred view in your Settings.
Am I able to search for a specific email on Unroll.me?
You'll only be able to search for previous Rollups via the 'Archive' button on our site. If you want to search for specific emails, simply login to your email client and search in the “Unroll.me” folder.
How can I view emails in my Rollup by category?
Click on any of the categories located on the left hand side of the 'Rollup View' page to view your email subscriptions by a specific category.
How do I change the category of an email?
To change a category of a particular email, click on the Category button located on the subscription in the Rollup and choose from the list.
Can I add my own custom categories?
Unfortunately, you cannot create your own custom categories at this time. Although, you can choose from our wide array of pre selected categories.
What is "Tomorrow's Rollup"?
"Tomorrow's Rollup" shows you the emails that will be included in your upcoming Rollup email.
How do I view the full email in the Rollup on Unroll.me?
Click on any email to view the email in its entirety.
Editing Your Rollup
How do I edit which email subscriptions are in my Rollup?
There are 2 ways to edit your subscriptions: On the 'Rollup View' page, find the email subscription that you would like to edit. When you find that subscription, you will have the option to Inbox It, change the Category, or to Unsubscribe from that subscription. On the 'Edit Subscriptions' page, click on the Rollup tab to see a list of subscriptions that are included in your Rollup. From here, find the subscription that you would like to edit either by scrolling through the list or by using the ABC navigation on the right hand side. Once you find the specific email, you can unsubscribe or return it to your inbox.
How do I Unsubscribe from a subscription?
To unsubscribe from a subscription, either find the email within your Rollup on the 'Rollup View' page and click unsubscribe, or find the subscription on the 'Edit Subscriptions' page and click unsubscribe.
How does Unroll.me unsubscribe me from a subscription?
Unroll.me unsubscribes you by following a sender's unsubscribe instructions 24 hours after you've unsubscribed. As a backup, we automatically trash all future emails you'll receive from that sender. This is to ensure that if the unsubscribe request fails for some reason, you'll still never receive an email from that sender. See more info here.
Where can I see new subscriptions that were recently detected?
To edit your new subscriptions, go to the 'Edit Subscriptions' page and click on the "New Items" tab.
How can I receive email subscriptions in my inbox instead of my Rollup?
You can do this by clicking "Stop Rolling Up" by that email subscription on the 'Edit Subscriptions' page.
How do I resubscribe to an email that I have unsubscribed from?
If you unsubscribe from an email sender and later find that you would like to resubscribe to that sender, you can do so by following these steps in the iOS app: (1) Tap the little pencil in the top right corner of the app screen (2) Tap the Unsubscribe tab, (3) Locate the items you would like to resubscribe to, (4) Tap on those items, (5) Tap on the Keep option. If you are using the website, you can resubscribe by (1) clicking the “Edit Subscriptions” button, (2) clicking the “Unsubscribed” button, (3) locating the email you would like to resubscribe to, and (4) clicking the “Keep in Inbox” button. Unroll.Me sends an industry standard unsubscribe request 24 hours after you click “unsubscribe”. If this unsubscribe request is honored by the sender, you will also need to resubscribe via the sender's website.
How do I access the Settings?
To access your Settings, click on your email address in the top-right corner of the page and choose 'Settings'.
Is there a way to change the time that I receive my Rollup?
You can choose to receive your Rollup either in the Morning, Afternoon, or Night. To change when you receive your Rollup, go to the 'Settings' page and click the option that best suits your needs!
How can I delete my account?
To delete your account, go to the 'Settings' page which can be accessed by clicking on your email address on the top-right of the site. Scroll down and click on 'Delete My Account'.
What happens to my previous emails if I delete my account?
All of your previously rolled up emails are safe! They are located in your "Unroll.me" folder in your email client.
If I deleted my 'Unroll.me' folder, does that mean my account was deleted?
Your Unroll.me account will not be deleted if you delete the 'Unroll.me' folder. The only way your account will be deleted if you click “Delete My Account” on the ‘Settings' page.
Can I deactivate my Rollup?
Yes, you can deactivate your Rollup by going to the 'Settings' page and clicking on 'Deactivate Rollup'. You can reactivate your Rollup at any time.